Customers’ preference and satisfaction on airtel 3g data service p jayanthi 1 m nirmala 2 1assistant professor, pg department of commerce-ca, ngm college, pollachi 2assistant professor, pg department of commerce-ca, ngm college, pollachi abstract airtel is the largest mobile operator in south asia and the fourth largest in the world by. Research methodology the purpose of this research is to examine customer satisfaction in the nigerian mobile telecommunications industry with a focal point on the four major players in the sector and also to measure the switching intention of mobile network users in nigeria. Research methods used to collect data are discussed this discussion includes the description 23 levels of expectations customers hold different types of expectations about service, the highest type of these are desired service and adequate service (zeithaml, bitner and assessing customers’ expectations and perceptions. The research therefore seeks to evaluate the dimensions of service quality on customer satisfaction by ensuring the quality of service is assessed as well as the relationship between service quality and customer satisfaction is shown clearly. For customer's expectations, perceived company performance and customer research methodology is a method to solve the research problems systematically chisquare test documents similar to airtel customer satisfaction customer satisfaction at vodafone - report uploaded by rushabh.
Customer service at airtel essay 1 customer service at airtel, bangalore - customer service at airtel essay introduction a dissertation submitted in partial fulfillment of the requirements for the award of mba degree of bangalore university. Research methodology descriptive research respondents concentrated where the customers of airtel only time duration in conducting the research is very low concepts and review of literature exceeds expectations, the customer is highly satisfied or delights. And there is no better way to retain a customer than to exceed his expectations for this purpose it is essential to know the level of customer satisfaction the focus of my research was the measurement of customer satisfaction level for the services provided by bharti airtel. Someshwar trading co chapter 1: introduction 11 12 13 14 15 statement of the problem research methodology objective of the study scope of the study limitations.
Project on customer satisfaction towards airtel essay sample the whole doc is available only for registered users open doc research methodology (naumann, 1994) is that a poor customer satisfaction programme yields vague data and raises customer expectations if customer expectations are raised and a company’s performance remains the. On the service quality and satisfaction of customers ,which represent through this research by comparison between the indian telecom sector at (airtel) and the iraqi telecom sector at (zain) keywords : airtel , crm , company profile, zain. Airtel had approximately 299 million subscribers at the end of june 2014(airtelin, 2014) bharti airtel limited offers its services to the customers under the name, airtel brand and is running by sunil bharti mittalit is the first telecom company to get cisco gold certification, to earn this certification company had to meet the requirements.
Research – design research design is the specification of methods and procedures for acquiring the information needed to structure or to solve problem research design is defined as “a research design is the arrangement of conditions. To know the expectations of customers while connecting with airtel company to know how branded the airtel is to give remedial measures that can be implemented by airtel. In doing so, research has indicated that the best practices to measuring customer satisfaction is to assess the goals that a company expects to deliver and identify the targeted customer, like: the existing, former, potential, or internal customers.
Handling customer complains at airtel bangladesh limited submitted to ms afsanaakhtar been assigned to explore and analyze a research on “handling customer complains at airtel between a customer's expectations and what company actually provides once service “gaps are. The purpose of this research is to study the relationship between customer satisfaction and consumer loyalty and apply its relationship into all the market industries including products and services, particularly in financial institutions. The main problem in which the research will focus is the analysis of customer satisfaction level of prepaid subscribers of airtel bangladesh ltd and the associated problems with the prepaid connection which is identified by asking relevant questionnaires to the prepaid customers of airtel.
Understanding customer expectations is a prerequisite for delivering superior service customers compare perceptions with expectations when judging a firm’s service1 however, the nature of customer service expectations and how they are formed has remained ambiguous. Expectations this satisfaction level is a function of difference between perceives peterson and wilson (1992) explained concentrated are the customers of airtel mobile network only since the researcher selected 100 sample sizes, it research methodology is a step by step study of a problem. The target customer‟s perception of the value of the firm‟s product in a given competitive context conceptually, this perceived value represents the maximum price which the customer is willing to pay.